This module is designed to provide you with the essential knowledge and practical skills required to conduct remote telephone and video consultations safely and effectively. You will:
- Examine the benefits and challenges of remote consultations.
- Learn communication techniques that build trust and enhance clarity.
- Explore strategies to ensure patient safety during remote interactions.
Additionally, the module will cover:
- Best practices for handling common clinical scenarios remotely.
- Guidance on maintaining accurate documentation.
- Compliance with legal standards relevant to remote consultations.
Who is this module for?
This module is primarily for pharmacists practicing in remote settings, newly qualified prescribers, and those returning to prescribing practice. It is also relevant for non-prescribing pharmacists operating in remote environments, as many of the concepts explored are universally applicable.
By the end of this e-learning, you will be equipped to deliver high-quality, person-centred care through remote consultations.
Estimated completion time: 20 minutes
Learning from this module complements content covered in the following module:
Learning objectives
After completing this module, you should be able to:
- Identify ways to ensure remote consultations are carried out accurately and effectively.
- Recognise the benefits and challenges of remote consultations.
- Address and resolve patient concerns about carrying out their consultation remotely.
- Recognise the barriers and determine when a remote consultation may not be suitable.
- Describe how to carry out a remote consultation including what to do before, during, and after the discussion.